FAQ’s Questions & Answers
What Happens When I Request a quote?
Once you request a quote we will assess your needs and call you to confirm the details along with finding out a little more. This enables us to deliver bespoke solutions tailored to your requirements.
Once the form has been completed, Out of Hours will contact you in order to verify your details and display which contractors are available. You select the contractor best suited to you and you’re done.
Am I secured to a cleaning schedule & contract?
Not in the slightest degree – you can adjust your cleaning schedule at whatever time. You can likewise cancel at whatever time, however we trust you’ll adore us to stick around.
Will I have the same cleaner each time?
We keep the same cleaner at all times. In the event that for reasons unknown you are unhappy with standard of cleaning, we can change cleaners to suit – no questions or quibbles asked ?
How do you vet your cleaning contractors?
We have a strict vetting process that allows zero margin for error. For your peace of mind, we request that all contractors are DBS background checked, formerly known as CRB checked. This is done alongside any verification of references provided by the contractors, before being selected by Out of Hours. We don’t leave any of this to chance.
Do you have to see my office before I join?
When you sign up to our service we request that we come and go through an onsite walkthrough date. On that date you will meet your territory manager, who will work with you to build up a cleaning specification list for you building and provide an accurate quote which will be very near to the online estimate provided. We’ll then schedule a FREE trial clean or deep clean to get your commercial space looking incredible.
I Have More Than One Business That Needs Cleaners, What Should I Do?
We’re always on the end of a phone to help with any queries you may have. We will get back to you as soon as possible. If your needs are more complex, just call us and we’ll do the rest.
I am on a Limited budget, can you help?
We can send for the most affordable cleaning contractors in London that still share our ethos of excellence and honesty.
How Do I Benefit from the Timekeeping Solution?
The timekeeping solution gives you peace of mind that your London cleaning company is monitored out of hours. It’s completely free to you for a minimum of one month and uses modern technology so cleaners clock in and out, logging their time to the nearest second.
I Need Cleaners In Office Hours, Can I still Use Your Service?
Our London cleaners also provide services within normal working hours.
What’s the arrangement with the wall mount Ipad?
We provide all new clients with a FREE Ipad which will go about as your administration cleaning management dashboard. You and your representatives will have the capacity to see when Out of Hour cleaning staff come in and out, leave notes & messages, track cleaning supplies, leave reviews or feedback and recognise what tasks were completed. We depend on client usage through the Ipad to ensure we’re continually achieving the standard you expect.
Could we utilize our own Ipad & how is it installed?
Sadly, you may not. In the event that anything turns out badly we can react promptly so it never turns in to your issue.
Our Ipads are given in a robust durable wall mount and associated with a power supply via USB